These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer widescreentelevision equipment may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return. For most products that we sell, we offer our customers the ability to purchase our Performance Guarantee for coverage above and beyond the manufacturer''s factory warranty. Some of the benefits of our Performance Guarantee include: We guarantee the performance of your covered product to factory specifications for up to five full years! Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions. Make sure the job is done widescreentelevision right and that your covered product performs to factory specifications. Each repair is backed by our Guarantee of your Satisfaction.

Thank you for choosing America''s leading specialty electronics retailer! For every product we sell, we''ll widescreentelevision match any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference. Our Low Price Guarantee does not apply when the price includes bonus or widescreentelevision free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. For cellular phones and pagers, our Low Price Guarantee applies to hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the same.

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