I found a lower price on an item I panasonic widescreen tv bought from you last week but i''m having trouble getting my request for a price adjustment honored. can you help? we make lots of price adjustments every day based on our low price guarantee - many against our own sale prices! when we turn down tv a request it is because the competing offer did not qualify under our guarantee. our low price guarantee applies to all new-in-box products sony we sell except cellular phones and pagers and we are committed to honoring our guarantee providing the following criteria are met: the competing offer was valid widescreen tv at the same time or within 30 days of your tv purchase with us a local retailer (not mailorder or out of town) is making the competing offer.

these frequently asked questions (faq''s) are direct from our consumer relations specialists: i bought a product sony not too long ago and it''s not working right. what can i do? during the first panasonic widescreen tv 30 days of ownership, we will offer you a refund or exchange on most* tv products. after thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software and sony music products may be exchanged for the same title within 30 days. see our in-store policies section for complete details.

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