I received a message on my answering machine telling me that my product will be delivered tomorrow morning, but I won''t be home. Who should I call? Just call the store where the item was purchased, and they''ll check it out for you. If you were given a 1-800 delivery number at the time of purchase, you should be able to re-schedule the delivery by calling that number. My delivery is late. Who can I call to check on it? Check your receipt for a toll-free delivery number. If there no number is on the receipt, call the store of purchase and a manager will be glad to check on the delivery for you. My property was damaged during your installation. What are you going to do? We''re sorry there was a problem. Please call the local store manager about what happened. He or she will arrange to compensate you for any damage we caused.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t sonyprojectiontvs live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you sonyprojectiontvs have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

If you choose not to insure your package, and we do not accept return of the Product for reasons sonyprojectiontvs stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees) sonyprojectiontvs will be credited to your credit card account upon our acceptance of the merchandise in like new condition in conformity with this policy. Shipping fees are non-refundable whether an item is returned to our store or to our return center. For exchanges of a defective product, we will refund shipping charges. Please allow 14 days from when we receive your Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing parts and/or accessories.

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