Another dealer in town has a lower price on an item you carry, but is out of stock at the moment. Why won''t you honor their price? In order for us to match a lower price, the item must be immediately sonybigtv available from the competitor. If not, we must sonybigtv assume that the offer is not legitimate. Though rare, some retailers promote low prices on out-of-stock items to practice bait-and-switch tactics or to harm the competition. Don''t worry. If you purchase from us and within thirty days the competitor receives the item and still sells it for less, we''ll match the price! For every product we sell, we''ll match any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference.

My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item is returned in new condition with all original packaging and accessories. Computers, sonybigtv monitors, printers, laptops and related merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. sonybigtv Opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject to the 15% open box fee. Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

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