Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to sony big screen tv and tv us, you first must obtain a return authorization ("ra"). any returns mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges for big returns, unless otherwise indicated. stop by and see us.

thank you for choosing america''s leading specialty electronics retailer! for screen every sony product we sell, we''ll match any advertised price from a local tv store stocking the same new item, available big for sale with a manufacturer''s warranty and in a factory-sealed box. even after your screen purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference. our low price guarantee does not apply when the price includes bonus or free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. for cellular phones and pagers, our low price guarantee applies to hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the same.

my product works fine but it just doesn''t suit my needs so i''d like my money back. for most purchases, we offer a full refund within sony the first 30 days, provided the item is returned in new condition with all original packaging and accessories. computers, monitors, printers, laptops and related merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. merchandise purchased as open box is not subject to the 15% open box fee. returns for promotional package items will only be accepted if all components tv of the promotional big package are returned. individual package components screen may be exchanged if defective.

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