My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, buy sony television and projection we offer a full refund within the first 30 days, provided the item is returned television in new condition sony entertainment television with all original packaging and accessories. computers, monitors, printers, laptops and related merchandise may be returned or exchanged within projection and television 14 days of purchase less a 15% restocking fee. opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. merchandise purchased as open box is not subject to the 15% open box fee. returns for promotional package sony items will only be accepted if all components of the promotional package are returned. individual package components may be exchanged if defective.

merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. before returning anything by mail to us, you first must obtain a return authorization ("ra"). any returns mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible projection for all shipping and insurance charges for returns, unless otherwise indicated. stop by and see us.

i received a message on my answering machine telling me that my product will be delivered tomorrow morning, but i won''t be home. television who should i call? just call the store where the item was sony purchased, and they''ll check it out for you. if you were given a 1-800 delivery number at the time of purchase, you should be able to re-schedule the delivery by calling that number. my delivery is late. projection who can i call to check on it? check your receipt for a toll-free delivery television number. if there no number is on the receipt, call the store of purchase and a manager will be glad to check on the delivery for you. my property was damaged during your installation. what are you going to do? we''re sorry there was a problem. please call the local store manager about what happened. he or she will arrange to compensate you for any damage we caused.

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