If you choose not to insure your package, and we do not accept return of the Product sony big screen tvs for reasons big stated above, you will be responsible for any loss or damage. the purchase price (less any applicable tvs open box fees) will be credited to your credit card account upon our acceptance of the merchandise sony tvs in like new condition in conformity with this policy. shipping fees are non-refundable whether an item is returned to our store or to our return center. for exchanges of a defective product, we will refund shipping charges. please allow 14 days from when we receive your product for the processing of your credit. additional charges may be assessed for products returned with any missing parts and/or accessories.

if you choose to return your phone purchase to the distribution center, please understand big and tvs that it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting the carrier regarding canceling or changing your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (please note that sony digital tvs merchandise purchased at your local store [not big on-line] cannot be returned via mail. please return such items to your local store.) we are unable to refund any purchase from tvs the site from the time your order is placed until your product is received by you and returned to us.

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