These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or hdtv projection tvs to one of our service centers for servicing.* defective tvs computer equipment may be returned within 14 days for exchange or refund and defective, opened projection tvs software and music products may be exchanged for the same title within 30 days. see our in-store policies section for complete details.

the exact factory sealed model is being compared. the competing retailer has the product in stock. tvs your purchase from us was not bundled with special financing or other free or bonus offers. the competitor''s price was not for one-of-a-kind projection or other limited quantity offers. the competing offer was for an advertised item. the competing items did not include cellular phones or pagers. we set the above criteria so that we can remain most competitive and economically sound while being fair to all customers. if you feel your competing offer satisfies the above requirements, we encourage you to discuss it with your local store management. i had a great shopping experience with you and would like to commend my sales counselor. who can i call? we''d love to hear from you! we offer a company-wide recognition program in which associates earn special hero lapel pins and tvs certificates for outstanding service.

merchandise projection purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered tvs to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. before returning anything by mail to us, you first must obtain a return authorization ("ra"). any returns mailed to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. stop by and see us.

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