I received a message on my answering machine telling me that my product will be delivered tomorrow morning, but I won''t jvc be home. Who should I call? Just call the store where the item was purchased, and they''ll check it out for you. If you were given a 1-800 delivery number at the time of purchase, you should be able to re-schedule the delivery by calling that number. My delivery is late. Who can I call to check on it? Check your receipt for a toll-free delivery number. If there no number is on the receipt, call the store of purchase and a manager will be glad to check on the delivery for you. My property was damaged during your installation. What are you going to do? We''re projection tvs sorry there was a problem. please tvs call the local store manager about what happened. he or she will jvc arrange to compensate you for any damage we caused.

these frequently asked questions (faq''s) are direct from our consumer relations specialists: i bought a product not too long ago and it''s not working right. what can i do? during the first 30 days of ownership, we will offer you a refund or exchange on projection and tvs most* products. after thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* defective computer equipment may be returned within 14 days for exchange jvc or refund and defective, opened software and music products may be exchanged for the same title within 30 days. see our in-store policies section for complete projection and tvs details.

if you choose jvc to return your phone projection purchase to the distribution center, please understand that it is your responsibility to contact the carrier to cancel any service contract tvs that has been established. we are not responsible for contacting the carrier regarding canceling or changing your service plan. for product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (please note that merchandise purchased at your local store [not on-line] cannot be returned via mail. please return such items to your local store.) we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to us.

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