If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees) will be credited to your credit hitachibigscreentvs card account upon our acceptance of the merchandise in like new condition in conformity with this policy. Shipping fees are non-refundable whether an item is returned to our store or to our return center. For exchanges of a defective product, we will refund shipping charges. Please allow 14 days from when we receive your Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing parts and/or accessories.

The exact factory sealed model is being compared. The competing retailer has the product in stock. Your purchase from us was not bundled with special financing or other free or bonus offers. The competitor''s price was not for one-of-a-kind or other limited quantity offers. The competing offer was for an advertised item. The competing items did not include cellular phones or pagers. We set the above criteria so that we can remain most competitive and economically sound while being fair to all customers. If you feel your competing offer satisfies the above requirements, we encourage you to discuss it with your local store management. I had a great shopping hitachibigscreentvs experience with you and would like to commend my Sales Counselor. Who can I call? We''d love to hear from you! We offer a company-wide recognition program in which associates earn special Hero lapel pins and certificates for outstanding service.

Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything hitachibigscreentvs by mail to us, you first must obtain a Return Authorization ("RA"). Any returns mailed to us without hitachibigscreentvs a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. An RA is good for 10 days. Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. Stop by and see us.

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